Tuesday, January 10, 2012

Intentionally Bombastic and Misguiding

I love some of the pages in the IBM Support Portal. They are exhibits of sheer audacity. Can you imagine continuing to pay these guys after the way they treated some of the tickets that people log for their products?

Consider this APAR. An APAR is one of the many acronyms that you get for free when you sign up to swim in the IBM pool. It stands for Authorised Program Analysis Report (aka "yeah, whatever") and (reference) is "an IBM-supplied program that allows you to create a diskette or tape file that contain information from your system to help software service representatives to correct programming problems."

But I digress into the marsh of minutiae. This APAR has been classified as a Permanent restriction. Also known as a feature. (You remember that lovely cartoon, don't you?). In plain English, "we are not going to fix this, so suck up and deal with it. And, by the way, don't forget to send us that cheque for quarterly maintenance and premium support"

As if to assuage the wounded soul who had boldly dared to log this ticket, the conclusion reads After analysis of this APAR we have determined we will not fix this issue due to: low priority/severity. A priority decision has been made that this defect cannot be addressed without neglecting issues of higher importance. Thank you for your understanding. In other words, another three-finger salute while gleefully taking payment for another round of sadism.

No comments:

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License.