Monday, May 27, 2002

Customer Service Jokes and User Manuals

Remember all those jokes about weird complaints to customer service? The Washington Post has a hilarious article on why people don't read manuals. The simple reason: combine impatience and the time it takes to pore over manuals.

No comments:

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License.